Terms & Conditions
These terms & conditions do not affect your statutory rights as a consumer. The placing of an order constitutes an agreement by you the customer to purchase in accordance with our terms and conditions
You must be of legal drinking age to access this website and place an order. Somerset Craft Distillery Ltd does not sell alcohol to persons under the age of 18. By accessing this site, you swear and affirm that you are over the age of 18. It is also illegal to purchase alcohol on behalf anyone under the age of 18.
If you are outside the UK the legal age varies in different countries, you should check that you are not breaking the law before ordering from us. For orders placed online, payments will be charged at the time of ordering. We reserve the right to amend prices where necessary and without notice.
Please allow 3-5 working days for delivery. We calculate working days as Monday to Friday, not counting Bank Holidays. If you order after 11am we will count the next day as the first working day for delivery. At busy times such as Christmas it might take a little longer.
If we are aware of delays we will try and email you. We accept no liability for goods required by a specific date which fail to arrive due to circumstance beyond our control.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you decide not to purchase. You must ensure that a person over the age of 18 is available to receive delivery.
Errors & Omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to change or update information without prior notice, including after you have submitted your order. We apologise in advance if this causes you any inconvenience. We accept no liability arising from these errors.
You must contact us BEFORE returning goods to obtain a Returns Authorisation Number. Returns will NOT be accepted without a Terms Authorisation Number.
Items must be returned in their original packaging (unless the packaging is damaged) and by a carrier that provides a tracking and insurance service. Items must be returned within 10 days of your purchase. We will deduct the cost of the original carriage from any refund. To be returned the item must be in its original unopened condition. We are unable to accept returns on items that have been opened or have the seal broken.
Damaged or Faulty Goods
On receipt of your order, please check it carefully and notify us immediately of any damage and retain all packaging. We will ask you to provide photographic evidence of the damage to the goods and the packaging. We will issue you with instructions on how to proceed.
Incorrectly Supplied Goods
If we have sent you the wrong item please notify us immediately and we will replace it with the correct one, once the original item has been safely returned to us. To be returned the item must be in its original unopened condition. We are unable to accept returns on items that have been opened or have the seal broken.
We will issue you with instructions on how to proceed.
Incorrectly Ordered Goods
If you have ordered an incorrect item we will exchange it for the correct one, once the original item has been safely returned to us.
You will be required to pay the cost of the return carriage and we will charge you carriage on the replacement goods. To be returned the item must be in its original unopened condition. We are unable to accept returns on items that have been opened or have the seal broken.
Goods can normally only be returned for the above reasons, however in exceptional circumstances and it our discretion there may be others. In this case, if a return is authorised you will be required to pay the cost of the return carriage and we will charge you carriage on the replacement goods. To be returned the item must be in its original unopened condition. We may charge you a re-stocking fee. We are unable to accept returns on items that have been opened or have the seal broken.
If your delivery is returned to us by the carrier because you have given an incomplete or incorrect delivery address or an adult over the age of 18 has not been available to receive the delivery at the appropriate times we reserve the right to charge you an additional delivery charge to re-send.
Spirit of Glastonbury is a registered trade trade mark of:
Somerset Craft Distillery Ltd.
Barton Lower Farm,
Barton Saint David,
Company Name: Somerset Craft Distillery Ltd
Company Registration Number 11612883
Email – firstname.lastname@example.org
Somerset Craft Distillery Ltd
Barton Lower Farm
Barton St David
Somerset, TA11 6GS, UK